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Our Terms Shape How Your Account Works

When you open an account with colokgsp, you're agreeing to a straightforward set of rules that protect both you and us.

Account registration stepsPayment and withdrawal rulesData and security practicesSupport and dispute resolutionChanges to these terms

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How These Terms Apply to Your Play

colokgsp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your use of colokgsp from the moment you register until you close your account. They set out what you can do in the lobby, how we handle your deposits via DANA, OVO, GoPay and QRIS, and what happens if you breach any rule.

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Your account is personal to you—you can't share login credentials or let someone else play under your name. Withdrawals are verified against your account profile before we process them; this protects both your funds and the platform. If local law in your region limits what games
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or payment methods you can access, we follow that restriction. We reserve the right to update these terms with notice to you; if you continue to use colokgsp after we notify you of a change, you're accepting the new version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us If You Have Questions

If you need clarification on any part of our terms, or you want to request a change to your account settings under our policy, our support team is available across multiple channels. We respond to messages during business hours and keep records of every request so you have a clear audit trail. Players in Bandung, Medan and across Indonesia can reach us the same way—through live chat, email or phone during the hours listed below.

Team online

Live Chat

Open the live chat widget from inside your account lobby. Average response time is under 2 minutes during business hours. Chat logs are saved to your account so you can review past conversations.

Email Support

Send inquiries to [email protected]. We reply within 24 hours on weekdays. Include your account username and the specific term or policy question so we can help faster.

Phone Support

Call our support line Monday to Friday, 09:00–18:00 Jakarta time. Have your account details ready. This channel is fastest for urgent account access or verification issues.

YOUR DATA AND ACCOUNT

How We Protect Your Information Under Our Terms

Your account data—name, payment details, withdrawal history, game activity—is encrypted and stored on secure servers. We never sell your information to third parties.

Data Encryption

All payment and account information travels over TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS details are never stored in full on our systems after the transaction clears.

Cookie Policy

We use session cookies for login, analytics cookies to see how the lobby is used, and preference cookies to save your game settings. You can disable non-essential cookies in your account settings.

Account Verification

Before you make your first withdrawal, we verify your identity and payment method. This happens once per account and protects against fraud on both sides.

Data Retention

We keep transaction records for seven years per Indonesian financial law. Account login logs are stored for two years. You can request deletion of non-essential personal data after account closure.

Your Rights

You have the right to request a copy of all data we hold about you, to correct inaccurate information, and to ask us to stop using your data for non-essential purposes.

Report a Concern

If you believe our terms or data handling practices have been breached, contact our compliance team at [email protected]. We investigate all reports within 5 business days.

Frequently Asked About Our Terms

Below are the questions we hear most often about how our terms apply to your account. If you don't see your question here, reach out to support and we'll give you a direct answer.

Yes. When you deposit via DANA, OVO, GoPay or QRIS, the funds become your balance in your colokgsp account. You can withdraw them at any time, subject to verification and any unfinished game sessions. We hold the balance in trust for you; it's not ours to spend or lend.

When you close your account, we process any outstanding balance as a withdrawal to your original payment method within 2–3 business days. If you have an active game session, we'll ask you to finish or forfeit it first. After account closure, we keep your records for the legally required period but no longer accept logins.

No. Your account is personal and non-transferable. If we detect login activity from a different device or location than usual, we may ask for re-verification. Sharing your login credentials violates these terms and may result in account suspension.

We retain transaction records for seven years per Indonesian law. Your name, email and account profile are deleted after two years unless you're involved in a dispute. You can request early deletion of non-essential data by contacting [email protected].

Contact our support team with your account username and the date of the transaction. We review the game logs and payment records, then reply within 48 hours. If we identify an error, we correct it immediately. If you disagree with our finding, escalate to [email protected] for a final review.

We update our terms occasionally to reflect new payment methods, games, or legal changes. When we do, we email you the new version at least 14 days before it takes effect. If you keep using colokgsp after that date, you're accepting the new terms. You can always review the current version here.

Our terms state that access depends on local law. If you're in a jurisdiction that limits online gaming or blocks certain payment methods, colokgsp will not show you those options. We respect local rules and recommend you check your region's regulations before playing.

Our Terms Shape How Your Account Works

How to Reach Us If You Have Questions

Live Chat

Email Support

Phone Support

How We Protect Your Information Under Our Terms

Data Encryption

Cookie Policy

Account Verification

Data Retention

Your Rights

Report a Concern

Frequently Asked About Our Terms

01 Do I own the money in my colokgsp wallet once I deposit it?

02 What happens if I close my account? Do I lose any remaining balance?

03 Can someone else play on my account if I give them my password?

04 How long do you keep my personal data after I close my account?

05 What happens if I want to dispute a withdrawal or a game round?

06 Do these terms change, and how will you tell me?

07 What if I'm in a region where local law restricts certain games or payments?

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